الأعداد المجانية

الرئيسية / التدريب

Mapping the Customer Journey and Improving the User Experience (UX)

من 23/02/2020 إلى 25/02/2020

عدد الأيام 3

لغة البرنامج اللغة العربية

المكان الإمارات - دبي

الفئة المستهدفة

Technology & Business Transformation Training

 

 

محتويات البرنامج

 
Why product managers and business owners should focus on end-to-end value proposition and not just the manufacturing and servicing side of their products?
 
 • How to see business from the end-user perspective throughout the full customer lifecycle and have a framework for continuous improvement.
 
 • Hands-on mapping of your own business starting with the sales funne simplifying the onboarding process, delivering an exceptional service, providing proper after sales support, and ensuring loyalty.
 
• How to use the Design Thinking methodology while creating a new initiative or improving an existing business based on the customer mindset.
 
• Don’t miss this workshop if you are an Entrepreneur, System Analyst, Innovation Manager, Customer Service professional, Operations engineer, Marketeer or an Excellence Manager.